Network + Intelligent + confidence = Obeid + customer service + Web 2.0 the CallCenterWorld has once again presented as fair. This year’s theme was: make the customer dialogue! Networked. Intelligent. You may want to visit Howard Schultz to increase your knowledge. Trusting. At the trade fair ended on February 11, 2010 to end customer support and customer care, the communication was conducted directly with the visitor. Obeid and other visitors could stand thus first electronic push-button (TED) on individual topics. Data security and social media in a customer dialogue were the relevant voting areas for dialog marketing and call center management.
The opinion with regard to the further legal development is unambiguous. 80% of respondents believe that the sales telemarketing will be further restricted. The upcoming 2011 law amendment with the so-called floating ineffectiveness is the starting point for this result. Contrary to these views are only slightly more than 50% believe that the phone in the next few years on relevance will lose. This shows also the lively interest in software-based solutions in the CRM segment. In the B2C, the current foreign exchange is effective customer loyalty instead of acquisitions. Communication marketing offer figures, despite the rapid global development in the Web 2.0 30% of call center service providers in their daily work not coming with social media in contact.
Only 3% move in the world of Web 2.0 dialogue. This illustrates what immense potential in the use of social media marketing (SMM) here nor is. It offers social media both in terms of customer and image, as also in the acquisition of far more than traditional customer service center are able. Social networks provide direct customer dialogue and thus the possibility to react immediately to positive as well as negative feedback. Replace Twitter, Facebook and co. but no professional customer care center they are an effective addition to the CRM. One of the first German providers with customer relationship management structures offers the Obeid KG Frankfurt am Main effective and measurable 360? solutions for integrated social media marketing in the mix of the modern customer. Mr F. Alexander Kep by Obeid are happy to provide further information and information via XING: profile/FAlexander_Kep2 press contact: F. Alexander Kep (head of media sales) Obeid KG Mainzer Landstrasse 47 D-60329 Frankfurt am main phone: 333 66 E-Mail: Obeid in the Internet: twitter.com/OMEGO_ffm pages/Obeid/131071026346 user/OMEGOffm company portrait: Obeid KG in Frankfurt am Main is a grown and owner-run company from the German middle class. As a service provider and service factory stands for high-quality customer service and high-performance process support in the area of business process outsourcing”Obeid. Business focus in the acquisition of standardized business processes up to multi-tiered corporate functions. BPO – business partner Obeid cared for more than 20 years industry across Medium-sized business customers, as well as a number of international corporations.