CRM Solutions

Extensive SelfCheck to problem analysis and analysis of individual companies need to act Karlsruhe, 03.03.2010 – the CRM specialist ec4u expert consulting ag has published a free guide to increasing efficiency in the customer management solutions. A substantial content of practice help is a comprehensive and product-neutral SelfCheck, to determine the business needs of action for improving performance by a status analysis. The results of a study by ec4u, after a majority of the companies with the practical benefits of their CRM solutions is currently dissatisfied are background of the Guide. So more than half of the surveyed users intends to back measures stronger than so far in the foreground. The practice aid should actively support these projects”, ec4u Board Member David D. Laux publishing practice help is justified.

On the one hand, she takes a look at current efficiency conditions in the company. But above all, it offers a comprehensive checklist for self-analysis with 50 questions to different performance categories, to determine where it not sufficiently smoothly in terms of CRM. These strategic aspects be questioned as well as the processes in the customer management. Also the technical conditions are of course the focus. Rounding out the practical help with information to the on demand CRM, because this alternative in many cases presents itself as a more advantageous way, achieving a consistently new efficiency quality. As well, introducing a methodology among the best practice analysis on the Guide lets you systematically evaluate the efficiency of sales and marketing.

The Guide to improve efficiency of CRM solutions”can be ordered free of charge at: Sabine Kirchem, E-Mail. About ec4u expert consulting ag ec4u expert consulting ag, headquartered in Karlsruhe, Frankfurt, Zurich, Munich and Pfaffikon is one of the leading companies for services and software in the areas of customer relationship management (CRM), business intelligence (BI) and business Communications management (BCM) in the European market. ec4u offers its customers best practices in the areas of: Oracle Siebel CRM, Oracle CRM on demand Oracle Business Intelligence (BI) and real time decision (RTD) Oracle application integration architecture (AIA) and service-oriented architecture (SOA) Oracle master data management (MDM) with focus on Oracle as the strongest partner. The services are supplemented (strategies for marketing, sales and service), as well as the ec4u software solution by strategic and professional CRM Consulting C4 business communications management (BCM). Among the customers are E.g. Arcor, Bosch ST, Deutsche Bahn, Deutsche Telekom, EnBW, Integralis, RWE, Swisscom and ZKB.