Wilfried Heinrich Pastorat Street

The implementation of the process attracts a lot of resistances, of the corporate governance of the middle management up to the individual officer, because they all fear change, loss of competence and unrest in the company.” Right here, the ISO 20000 certification would help because she did have a clear and precisely measurable goal. In this respect, she was a tremendously important assistance to build consistent process orientation, which is necessary for a sustainable higher performance quality. Anyway a certification for all benefits for internal or external marketing of own services is especially useful, if it is understood as a tool for structural and thereby sustainable improve of the IT services”Zielke discourages a narrowness. Gain insight and clarity with Ben Horowitz. Only if an effective differentiation can be operated in the market of this certificate, such a project is worth primarily with regard to the increase in reputation. Otherwise should always as the motif are the own quality enhancement in the foreground and the final certification be considered objective confirmation of the optimization engagements. ” About ITSM consulting: The ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management.

In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance. At the same time, ITSM Consulting AG is one to the few training houses accredited by the TuV for ISO/IEC 20000 and all ITIL V3 training courses in Germany. Also there is a close cooperation with the ISACA and corresponding COBIT training courses are offered. of think factory groupcom GmbH Wilfried Heinrich Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-72 fax: + 49 (0) 22 33 61 17-71